FAQs - Frequently Asked Questions
Please see below for a list of frequently asked questions. You can also click on the the question below to see an answer.
- Where do you deliver to?
- Do you deliver to PO Boxes?
- Do you deliver to New Zealand, the US or UK?
- I forgot my password! How can I reset it?
QUESTION: Where do you deliver to?
We only deliver to AUSTRALIAN addresses only. NO PO Boxes.
Delivery
Standard shipping (after processing and dispatch expected delivery in 5-10 business days
*FREE Delivery for all orders $450 and over**!
$14.00 Flat Rate (TAS & NT $15.95) for all orders under $450** to anywhere in Australia.
**Excludes Furniture & Clearance Items
NOTE: Please provide a residential or work postal address as we do not ship to Parcel locker or PO Boxes. If you are located in a remote area, please provide an alternative shipping address within the nearest town centre as a signature is required on delivery. Freight rates may vary depending on the delivery location, product weight, size and price
Please note, all deliveries from Hobbysew will require a signature upon delivery.
For more information, please contact us on (02) 9831 2111 (Head Office) or emails us here.
Click here for more delivery information
QUESTION: Do you deliver to PO Boxes?
No we do not*, this is because we send via courier and require a signature on delivery.
*Exceptions apply to very remote areas and mining sites.
QUESTION: Do you deliver to New Zealand, the US or UK?
No, we only deliver to AUSTRALIAN addresses only.
QUESTION: I forgot my password! How can I reset it?
- You can reset your password by following these simple steps:
- Add any item to your shopping cart
- Go to your shopping cart
- Click on the "Checkout now" button (This will bring up a screen where you can login/enter your details.)

- Click on the "Forgot password?" link

- Enter your email address on this page and click the "Reset Password" button

- You will then receive an email from us with a link to reset your password. Simply click on the link and follow the on-screen prompts to create your new password.

Addi
Adjustoform
Arbee
Batik Australia
Bernette
Bernina
Birch
Bohin
Bowtique
Brother
Camelot Fabric
Carioca
Celebrate
Classic Knit
Clover
Country Threads by Fiona Jude
Craft for Kids by BMS
Daylight Lamps
Deborah Louie
Derwent
Diamond Dotz
Disney
DMC
Elna
Fiskars
Gutermann
Habee Savers
Handi Quilter
Heirloom
Helmar
Hemline
Hobbysew
Horn
Husqvarna
Janome
Juki
Kennard & Kennard
Ladybird Designs
Madeira
Mary Ellen
McCall's
Moda
Mont Marte
Naeo
Newey
Nurge
Olfa
Oliso
OttLite
Papercraft
Pieced Tree Patterns
Pony
Presencia
QA
Rasant
Riley Blake Designs
Rit
Robert Kaufman
Roxanne
Ruby Star Society
Sakura
Sashiko
Schmetz
SevenBerry
Sew Easy
Sew Tasty
Sewline
Singer
Superior Threads
Tailormade
TeeBond
The Grace Company
Thermoweb
Tilda
Trimits
Triple S
Triumph
Tsukineko
Tula Pink
Uni-Trim
Vilene
Vliesofix
Yarn Valet
YKK
Zweigart